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Frequently Asked Questions

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Faq's

Preguntas frecuentes sobre WELCS y los servicios que ofrecen

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FAQS Owner
COVID-19
FAQS Traveller
When I make a reservation, what initial amount do I have to pay?
COVID-19

Initial payments at the time of booking vary depending on the tourist season.

How can I cancel a booking and what are the implications?
FAQS Traveller

We have different cancellation policies with no charge for cancellations within 3 days prior to arrival in low or mid season. During high season, the cancellation policy varies but you can contact us to assess your case and offer you a personalised solution.

¿Can I travel with my pet?
FAQS Traveller

Our accommodation is pet friendly and we love animals. It is possible to accommodate your pet in most of the flats for an additional supplement per night.

Is it possible to request cots or extra beds for children or babies?
FAQS Traveller

Of course, we have cots and high chairs that we recommend you request as far in advance as possible so that everything is ready for your arrival.

Who is in charge of the final cleaning of the flat?
FAQS Traveller

Our professionals carry out the cleaning and disinfection of your flat once the stay is over, applying all Covid19 protocols and regulations, for your maximum safety.

Is it possible to change the dates of the booking once it has been confirmed?
FAQS Traveller

Puedes realizar una solicitud para el cambio de fechas y, si dicho cambio cumple con nuestras condiciones de cancelación y modificaciones y existe disponibilidad, estaremos encantados de hacerlo

What are the check-in and check-out times?
FAQS Traveller

We are very flexible when it comes to check in as all our apartament are set up for online check in so you can arrive unhurriedly at a flexible time to suit your needs.

Is smoking allowed in the apartaments?
FAQS Traveller

Smoking is prohibited inside the appartments, although all of them have a small balcony or terrace where you can smoke. 

Is it necessary to bring bed linen or towels? 
FAQS Traveller

All apartaments have everything you need for a comfortable stay. Bed linen and shower/bath towels are provided for the number of guests staying in the flat.

What methods of payment are accepted? 
FAQS Traveller

We accept different payment methods, starting with the most common online payment by credit card, bank transfer and cash.

What are the cancellation conditions related to coronavirus?
COVID-19

There are different cancellation possibilities due to Covid19 starting with a full refund and other options such as a voucher to spend on future bookings.

¿Puedo cambiar las fechas de la reserva para más adelante?
COVID-19

Por supuesto, consultaremos la disponibilidad de este mismo apartamento en las fechas que deseas cambiar y, en el caso que esté ocupado, te proporcionaremos alternativas de otros alojamientos.

How do I get the most out of my flat?
FAQS Owner

We use software that allows us to advertise your accommodation on more than 50 online booking platforms worldwide, ensuring maximum occupancy on the maximum number of days per year.

How do I receive the money?
FAQS Owner

We propose different settlement options so that each owner can choose the one that suits them best. Settlements by reservation, monthly or quarterly depending on what each owner prefers.

Who decides the price of my flat?
FAQS Owner

Normally an audit is carried out and prices are agreed with each specific owner, establishing the price range for different periods of the year. We also have a technological solution that allows us to have digital prices, which change depending on the real time demand that exists at any given time in the area where the flat is located.

How can I monitor occupancy, income and expenditure?
FAQS Owner

One of our values is transparency. Thus, each owner has a personal access to our online system, where he/she can consult the detailed information of each reservation, flat and expense.

Can I still use my flat for business trips or family holidays?
FAQS Owner

Of course you can. Through personal access to our platform or by contacting your personal advisor, it is possible to block the dates of the flat, thus preventing any guest from making a reservation. In addition, you will have the flat fully prepared for a comfortable and pleasant stay.